Return Policy
RETURN & REFUND POLICY
Last updated: September 22, 2026
Mosselune is operated by Shaoxing Mingqi E-Commerce Co., Ltd.
We want you to feel confident when shopping with Mosselune. Please review the following return and refund terms carefully before submitting a request.
1. RETURN WINDOW
You may request a return within 180 days after receiving your order.
To be eligible for a return, the item must be unused, undamaged, and in its original condition and packaging. Proof of purchase or your order number may be required.
2. HOW TO REQUEST A RETURN
Before returning any item, please contact us at:
service@mosselune.com
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos of the item if it arrived damaged, defective, or incorrect
Do not send products back without contacting us first. Unauthorized returns may not be accepted.
Once your return request is approved, our customer service team will provide the applicable return instructions and return address.
3. RETURN SHIPPING COSTS
If your order arrives damaged, defective, incorrect, or materially different from what you ordered, Mosselune will be responsible for the reasonable return shipping cost where a return is required.
For returns based on personal preference, change of mind, incorrect size selection, or other reasons not caused by Mosselune, the customer may be responsible for return shipping costs.
Original shipping charges, if any, are non-refundable unless the return results from an error by Mosselune.
4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, contact service@mosselune.com as soon as reasonably possible and provide your order number and clear photos showing the issue.
After verification, we may offer an appropriate solution, including a replacement, refund, or other remedy depending on the circumstances.
5. NON-RETURNABLE ITEMS
The following items may not be eligible for return:
- Items that have been used, damaged, altered, washed, or modified after delivery
- Items returned without prior authorization
- Personalized or customized products, unless defective or incorrect
- Gift cards
- Items specifically identified as final sale, where permitted by applicable law
This does not affect any rights you may have under applicable consumer protection laws.
6. REFUNDS
After we receive and inspect an approved return, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days after approval for the refund to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.
7. ORDER CANCELLATIONS
If you need to cancel or modify an order, please contact us as soon as possible.
We cannot guarantee that an order can be changed or cancelled after it has entered processing or has been shipped.
8. EXCHANGES
If you wish to exchange an item, please contact service@mosselune.com.
Depending on product availability and the circumstances of the request, we may arrange an exchange or ask you to return the original item and place a new order.
9. RETURN ADDRESS
Returns must not be sent without prior approval.
The applicable return address will be provided by our customer service team after your return request has been reviewed and approved.
The return warehouse address may differ from our registered business address.
10. CONTACT INFORMATION
Mosselune is operated by:
Shaoxing Mingqi E-Commerce Co., Ltd.
Registered Address:
Unit 2-709, Building 2, Shaoxing Light Textile Trade Center,
No. 2998 Jinkeqiao Avenue, Keqiao Subdistrict,
Keqiao District, Shaoxing City, Zhejiang Province, China
Customer Service:
service@mosselune.com